Thomas Cook Feedback

This site is to provide feedback on our customer documentation only. Please complete the form below.

I would like to receive an update from Thomas Cook in relation to the Feedback I have left. (We can only provide updates or responses for comments relating to documentation design and content, any other matters should be referred to the contacts provided on the documentation).

  • Your Financial Protection
    All flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme but ATOL protection does not apply to the other services offered on this site. We act as an agent for licenced Tour Operators. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, cruises, hotels and other services) is listed on it. Please see the tour operators booking conditions for further information or go to www.atol.org.uk for more information about financial protection and the ATOL Certificate.
  • TripAdvisor.co.uk We have partnered with TripAdvisor, the world's largest travel comunity, to bring you even more traveller reviews.

  • Winner - Best Overall Family Holiday Company. British Travel Awards 2012.

    Winner - Favourite Short-haul Operator. Globe Travel Awards 2013.